BLESSING AMARACHI OKORIE

Conduct daily reviews of Global Investor Services transactions, portfolio management, and custody operations, ensuring accuracy and adherence to compliance standards.

Assessed and identified critical risks within operations activities, escalating issues and recommending solutions to ensure full compliance with CBN and internal policies.

Prevented impersonation and fraud by meticulously reviewing account modifications, safeguarding client assets and institutional integrity.

Reconciled and reviewed E-Business transactions, enhancing data accuracy and operational integrity across digital platforms.

Resolved disputes within agreed Service Level Agreements (SLAs) and managed Dormant Account Reactivation processes, improving customer satisfaction and operational flow.

Conducted periodic spot checks on business operations and sales, ensuring conformity to organizational standards and identifying outstanding payments for timely resolution.

Managed inventory of idle and obsolete assets through periodic spot checks, optimizing asset utilization and reducing potential losses.

Reviewed expense and procurement accounts, ensuring financial controls and compliance with budgetary guidelines.

Processed foreign transactions totaling approximately $1 million monthly, ensuring accuracy and efficiency for international clients.

Handled an average of 200 customer transactions daily within stipulated turnaround times, significantly contributing to efficient branch operations.

Managed customer instructions for deposits, withdrawals, and cash transfers, maintaining high accuracy and customer satisfaction.

Ensured 100% uptime for 10 ATM terminals, providing uninterrupted service to a large customer base.

Assisted with comprehensive branch operations, including vault management and processing bills collection, enhancing operational efficiency and security.

Processed expenses using Dynamics 365, ensuring accurate financial record-keeping and compliance.

Supported deposit mobilization through cross-selling initiatives, contributing to increased customer engagement and bank growth.

Addressed customer queries and complaints, providing timely and effective resolutions to enhance satisfaction.

Ensured strict adherence to proper cash handling procedures, minimizing discrepancies and maintaining financial integrity.

Balanced currency and cash accurately at the end of each shift, contributing to precise financial reconciliation.

Provided comprehensive information on current and savings accounts, as well as other bank-related products, assisting customers effectively.

Maintained meticulous statistical and financial records, ensuring data accuracy and supporting operational reporting.

Collected and analyzed sales information to prepare comprehensive reports, providing insights for strategic decision-making.

Promoted products effectively, contributing to increased market visibility and customer engagement.

Improved customer satisfaction through dedicated after-sales services, fostering loyalty and repeat business.

Consistently met sales targets, demonstrating strong performance and contribution to revenue goals.